UC Problem Areas - Achieving 'Complex Needs' Status for UC Claimants

Thursday, March 4, 2021

4th March

10am-1pm

This half-day online training course explains how the Universal Credit (UC) ‘Complex Needs’ rules work.

The Frontline Network is really pleased to be working with the Child Poverty Action Group (CPAG), to offer you this FREE half day training course to frontline staff working with people experiencing homelessness, across the UK.

This half-day online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered and what this should mean for UC claimants. It also covers how you can ensure the DWP recognises ‘Complex Needs’ status.

The course covers:

The challenges that UC presents to claimants
Evidence of how claimant vulnerability can affect a UC claim or award
Implications of ‘Complex Needs’ for the UC claimant commitment
What does ‘Complex Needs’ mean from the point of view of the DWP?
Who is most likely to attain ‘Complex Needs’ status within the UC model?
What this status should then mean for claimants, the claimant commitment and other matters
How can we help the DWP to accept that a claimant has Complex Needs?
Requesting ‘Complex Needs’ status
Moving forward, how we can help the DWP to remember this status

If you are interested in attending other events the Frontline Network is running, check out our What’s on Section here.

If you’re not already registered with the Frontline Network, why not register today- it’s free and only takes a couple of mins! You just need to be a paid frontline worker in the statutory, voluntary or public sector working with people experiencing homelessness.

Once you're registered, you can apply to our Training and Ideas Fund.

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A full day event bringing frontline workers who support individuals experiencing homelessness together from across Bl...
Neurodiversity Awareness and Support

Thursday, July 17, 2025 - 9:30:00 AM

Full day online training for frontline workers looking at working with people on the autistic spectrum and other neur...
Focus Group for Frontline Day Service Workers

Thursday, July 17, 2025 - 10:00:00 AM

Join Homeless Link for an online forum for day service workers
Migrant Homelessness Across the UK

Tuesday, July 15, 2025 - 10:00:00 AM

The Migrant Homelessness Frontline Network reviews migrant homelessness across the UK
Neurodiversity Awareness and Support

Wednesday, July 9, 2025 - 9:30:00 AM

Full day online training for frontline workers looking at working with people on the autistic spectrum and other neur...
Training event: Cuckooing Awareness

Tuesday, July 8, 2025 - 10:00:00 AM

Join the Leeds Women’s Homelessness Frontline Network for a special event on cuckooing
Supported Housing Managers Practice Forum: Preventing Evictions

Tuesday, July 8, 2025 - 11:00:00 AM

An interactive session aimed at managers in supported housing services.
Roma Housing in London: Barriers and Inequalities

Wednesday, June 25, 2025 - 12:30:00 PM

Join this one hour session from the Roma Support Group
Frontline Network Annual Conference 2025

Tuesday, June 24, 2025 - 9:30:00 AM

Join us on Tuesday 24th June 2025 for the Frontline Network Annual Conference.
Museum of Homelessness in Belfast in June 2025

Wednesday, June 18, 2025 - 10:30:00 AM

On 18 June, the Museum of Homelessness hosts two events at the Ulster Museum exploring homelessness through stories,...
Roma Housing in London: barriers and inequalities

Wednesday, June 18, 2025 - 12:30:00 PM

Join this one hour session from the Roma Support Group
Launch of the LGBTQ+ Housing Research and Practice Network

Tuesday, June 17, 2025 - 10:00:00 AM

Join the HSA launch of a new network uniting experts to improve LGBTQ+ housing through collaboration and inclusive pr...
Leeds FL Network: Preparing for the Leeds Women's rough sleeping census

Thursday, June 5, 2025 - 2:00:00 PM

Prep for this year’s Leeds Women’s Homelessness Census—review data, plan outreach & boost impact for Census Week in S...
Innovation Forum: Supporting Non-UK Nationals

Thursday, June 5, 2025 - 2:00:00 PM

A free, workshop style session, exploring ways homelessness services can support non-UK nationals.
Frontline Practice Forum: drug and alcohol use in supported housing

Wednesday, June 4, 2025 - 2:00:00 PM

A free interactive session for frontline workers in supported housing services.
Coventry Frontline Network Training - Strengths-Based Practice

Wednesday, June 4, 2025 - 10:00:00 AM

Funded Homeless Link in-person training for frontline homelessness workers in Coventry and the Midlands
Leading with Kindness: How it can create thriving workplaces

Tuesday, May 27, 2025 - 11:00:00 AM

We explore how leading with kindness creates healthier workplaces and how trust, support, and culture drive real change.
Ending Youth Homelessness

Thursday, May 22, 2025 - 1:30:00 PM

Online learning event for frontline workers supporting people experiencing or at risk of homelessness.
Challenging the dominant narrative of mental health

Thursday, May 22, 2025 - 11:30:00 AM

This space is to help people challenge assumptions and explore a different way of approaching mental health.
Learning Lunch: B&H Housing Options Allocations - Save the Date

Friday, May 16, 2025 - 1:00:00 PM

Join Brighton and Hove Frontline Network for their May Learning Lunch
Migrant Homelessness Learning Symposium

Thursday, May 15, 2025 - 10:00:00 AM

Join Pan London Migrant Frontline Network for their annual learning symposium
Northwest Temporary Accommodation Staff Meetup

Wednesday, May 14, 2025 - 11:00:00 AM

Joining Northern Ireland Frontline Network meet up for temporary accommodation staff.
Frontline Network & Shelter: Understanding Homelessness & Housing Training

Tuesday, May 13, 2025 - 9:30:00 AM

Get an overview of local authority homelessness duties, including the prevention, relief and main housing duties.
Using the 56 Day Move-on Period

Tuesday, May 13, 2025 - 11:00:00 AM

How to make best use of the 56 day move-on period for those leaving asylum accommodation
Using the 56 Day Move On Period

Monday, April 28, 2025 - 2:00:00 PM

Join Pan London Migrant Frontline Network session focusing on uplift to move on period
De-Stress Your Money Talk: Peer Support for Confident Conversations

Thursday, April 24, 2025 - 11:00:00 AM

This workshop offers UK money guidance practitioners a relaxed, peer-support roundtable to explore stress triggers, c...
Rock Trust Upstream Webinar: Universal School-Based Prevention of Youth Homelessness

Wednesday, April 23, 2025 - 3:00:00 PM

Join Rock Trust for an insightful webinar on Upstream Scotland, an innovative school-based model designed to identify...
Leeds Women’s Homelessness and Housing Frontline Network: Barriers to Homelessness Advice and Support

Thursday, April 17, 2025 - 2:00:00 PM

Join Leeds Frontline NEto on April 17th for a training session on barriers to homelessness, advice and support.
Coventry Frontline Network forum - April 2025

Wednesday, April 2, 2025 - 12:30:00 PM

A forum for frontline homelessness workers in Coventry and the Midlands to meet and connect
We must do better: ensuring everyone can sleep safe in winter 2025-26

Wednesday, April 2, 2025 - 12:00:00 PM

A free online event featuring the GHIFT team sharing their investigation into rising rough sleeping in Glasgow during...
Housing in Housing First

Tuesday, April 1, 2025 - 10:00:00 AM

A free webinar showcasing different Housing First services.
Mind Your Money Webinar

Wednesday, March 26, 2025 - 10:30:00 AM

One-hour webinar hosted by The Money Charity looking at finances and mental health and tips for managing money.
Complex Needs, Dual Diagnosis and Personality Disorder Training

Tuesday, March 25, 2025 - 9:30:00 AM

Full day online training delivered by Homeless Link for frontline workers based in the United Kingdom.
Belfast Floating Support Networking Event

Tuesday, March 25, 2025 - 11:00:00 AM

Networking event for floating or housing related support staff working in the greater Belfast area.
Universal Credit and Vulnerable People: The Tricky Bits Training

Thursday, March 20, 2025 - 9:30:00 AM

Half-day online training delivered by BGPS looking at supporting homeless clients through the UC system.
Professional Resilience Training

Tuesday, March 18, 2025 - 9:30:00 AM

Full day online session focusing on Professional Resilience aimed at frontline workers in the UK within homelessness...
Suicide Alertness Training

Tuesday, March 18, 2025 - 9:30:00 AM

Half-day online training on Suicide Alertness for frontline workers in the UK homelessness sector.
Effective Employment Support: a Critical Part of Homelessness Prevention

Wednesday, March 19, 2025 - 1:00:00 PM

Join this webinar on 19th March to explore Coventry City Council’s innovative employment support approaches that help...
Quarterly Reflective Space for Outreach Workers

Wednesday, March 12, 2025 - 10:00:00 AM

A quarterly interactive and reflective session for rough sleeping outreach workers.
Motivational Interviewing Training

Tuesday, March 11, 2025 - 9:30:00 AM

Full day online training for UK-based frontline workers to increase positive engagement with the people you support.
London PLUS: Women Experiencing Homelessness

Monday, March 10, 2025 - 1:00:00 PM

A free session for London-based services on improving gender and trauma-informed support for women experiencing homel...
Suicide Alertness Training

Thursday, March 6, 2025 - 9:30:00 AM

Half-day online training on Suicide Alertness for frontline workers in the UK homelessness sector.
London PLUS: Fundraising Community of Practice

Monday, March 3, 2025 - 1:00:00 PM

A free reflective space for London-based fundraisers to share challenges and ideas on raising money for homelessness...
Frontline Network Wales meet-ups: February

Thursday, February 27, 2025 - 1:00:00 PM

Influence Senedd Inquiry on Housing Support for Vulnerable People
Complex Needs, Dual Diagnosis and Personality Disorder Training

Tuesday, February 25, 2025 - 9:30:00 AM

Full day online training delivered by Homeless Link for frontline workers based in the United Kingdom.
Introduction to Working with Female Sex Workers

Tuesday, February 25, 2025 - 1:30:00 PM

Learn how to support female sex workers in our community at our upcoming event!
Frontline Network Wales meet-ups: February

Tuesday, February 25, 2025 - 10:00:00 AM

Influence Senedd Inquiry on Housing Support for Vulnerable People
Brighton & Hove Homelessness Research Forum

Monday, February 24, 2025 - 2:00:00 PM

Join us at the Brighton & Hove Homelessness Research Forum, where we'll explore and share the latest local homelessne...
Frontline Network Wales meet-ups: February

Friday, February 21, 2025 - 12:00:00 PM

Influence Senedd Inquiry on Housing Support for Vulnerable People
Working with Substance Use in a Homeless Setting

Wednesday, February 19, 2025 - 9:30:00 AM

Two day in-person training for frontline workers in Northern Ireland
Professional Resilience Training

Thursday, February 13, 2025 - 9:30:00 AM

Full day online session focusing on Professional Resilience aimed at frontline workers in the UK within homelessness...
Coventry Frontline Network forum - February 2025 ONLINE

Thursday, February 13, 2025 - 2:00:00 PM

An online event for frontline homelessness workers in Coventry and the midlands
Access to healthcare for homeless migrants

Thursday, February 13, 2025 - 10:00:00 AM

A Pan-London Migrant Homelessness Frontline Network event
Suicide Alertness Training

Wednesday, February 12, 2025 - 9:30:00 AM

Half-day online training on Suicide Alertness for frontline workers in the UK homelessness sector.
Motivational Interviewing Training

Tuesday, February 11, 2025 - 9:30:00 AM

Full day online training for UK-based frontline workers to increase positive engagement with the people you support.
Universal Credit and Vulnerable People: The Tricky Bits Training

Wednesday, February 5, 2025 - 9:30:00 AM

Half-day online training delivered by BGPS looking at supporting homeless clients through the UC system.
B&H Frontline Network - Learning Lunch

Wednesday, February 5, 2025 - 2:00:00 PM

Join the Brighton and Hove Frontline Network for their regular learning lunches joined by staff form BHCC Housing Opt...
Universal Credit and Vulnerable People: The Tricky Bits Training

Friday, January 31, 2025 - 9:30:00 AM

Half-day online training delivered by BGPS looking at supporting homeless clients through the UC system.
Emotional Intelligence and Resilience

Wednesday, January 29, 2025 - 9:30:00 AM

Full day workshop for Northern Ireland Frontline Workers furn by the NI Frontline Network
Psychological Safety Meet-up

Wednesday, January 29, 2025 - 2:00:00 PM

In person meeting up for Frontline Workers in Brighton area
Complex Needs, Dual Diagnosis and Personality Disorder Training

Tuesday, January 28, 2025 - 9:30:00 AM

Full day online training delivered by Homeless Link for frontline workers based in the United Kingdom.
Housing and Domestic Abuse: An Immersive Training Course

Brand-new training course from HRNI and North Down Women’s Aid, for frontline workers in Northern Ireland in housing...
The Threat of New Synthetic Opioids Webinar

Thursday, January 23, 2025 - 10:00:00 AM

Webinar delivered by Change Grow Live on synthetic opioids and harm reduction for UK frontline workers.
Professional Resilience Training

Tuesday, January 21, 2025 - 9:30:00 AM

Full day online session focusing on Professional Resilience aimed at frontline workers in the UK within homelessness...
Motivational Interviewing Training

Thursday, January 16, 2025 - 9:30:00 AM

Full day online training for UK-based frontline workers to increase positive engagement with the people you support.
Brighton and Hove Frontline Network Meet Up

Thursday, January 9, 2025 - 9:27:55 AM

Join the Brighton and Hove Frontline Network as they host Southdown Recovery College
Blackpool, Wyre & Fylde Frontline Network Meeting

Wednesday, December 18, 2024 - 1:25:27 PM

Join the BWF Frontline Network for their Christmas meet up (mince pies included!)
eVisas - The Final Countdown

Friday, December 13, 2024 - 10:00:00 AM

An opportunity to hear information, ask questions & share learning in the final few weeks before the transition to th...
Motivational Interviewing Training

Thursday, December 12, 2024 - 9:30:00 AM

Full day online training for UK-based frontline workers to increase positive engagement with the people you support.
No Recourse to Public Funds training - Northern Ireland

Wednesday, December 11, 2024 - 10:00:00 AM

Half day, in person training for frontline workers in Northern Ireland on support options for individuals with no rec...
Quarterly reflective space for outreach workers

Wednesday, December 11, 2024 - 10:00:00 AM

A quarterly interactive and reflective session for rough sleeping outreach workers.
Scottish Frontline Network Training: Drug Trends in Scotland [in-person]

Tuesday, December 10, 2024 - 10:00:00 AM

Free training opportunity for frontline workers supporting people experiencing or at risk of homelessness.
Supporting Asylum Seekers, refugees and vulnerable migrants experiencing homelessness in Brighton and Hove

Monday, December 9, 2024 - 3:00:02 PM

Join Brighton & Hove Frontline Network for an in-person event addressing housing challenges faced by asylum seekers,...
B&H Frontline Network Homeless Mental Health

Friday, December 6, 2024 - 2:00:00 PM

Join the Brighton and Hove Frontline Network meeting discussing homeless mental health.
SCeTCH: Smoking cessation trial in people experiencing homelessness

Friday, December 6, 2024 - 3:00:00 PM

Hear the full findings from this large-scale trial exploring how to support people experiencing homelessness to stop...
Complex Needs, Dual Diagnosis and Personality Disorder Training

Thursday, December 5, 2024 - 9:30:00 AM

Full day online training delivered by Homeless Link for frontline workers based in the United Kingdom.
No Recourse to Public Funds training - Northern Ireland

Wednesday, December 4, 2024 - 10:00:00 AM

Half day, in person training for frontline workers in Northern Ireland on support options for individuals with no rec...
Introduction to Support Options for Individuals with NRPF (England Only)

Wednesday, December 4, 2024 - 10:00:00 AM

Half-day online introductory course for frontline workers based in England on support options for clients with NRPF
Coventry Frontline Network - online overview (December 2024)

Monday, December 2, 2024 - 11:00:00 AM

Find out about the Frontline Network and how we can support frontline homelessness workers with training, events, fun...
Motivational Interviewing Training

Friday, November 29, 2024 - 9:30:00 AM

Full day online training for UK-based frontline workers to increase positive engagement with the people you support.
Housing First Fidelity Assurance - self-reflection tool and action plans

Thursday, November 28, 2024 - 10:00:00 AM

Community of Practice for Housing First practitioners and managers focussed on using the new Housing First fidelity a...
Housing and Domestic Abuse: An Immersive Training Course (Northern Ireland)

Wednesday, November 27, 2024 - 9:30:00 AM

Brand-new training course from HRNI and North Down Women’s Aid, for frontline workers in Northern Ireland in housing...
A Migrant's Guide to getting through the Immigration System

Wednesday, November 27, 2024 - 10:30:00 AM

A new resource co-produced with those with lived experience of the immigration system
Professional Resilience Training for Frontline Workers

Tuesday, November 26, 2024 - 9:30:00 AM

Full day online session focusing on Professional Resilience aimed at frontline workers in the UK within homelessness...
Fair Way Scotland: Destitution by Design

Monday, November 25, 2024 - 12:30:00 PM

Join this free webinar to explore research on the often-hidden humanitarian crisis in Scotland’s communities. Experts...
Brighton and Hove Temporary Accommodation Action Group (TAAG)

Wednesday, November 20, 2024 - 2:00:00 PM

Open to all with an interest in improving Temporary Accommodation (TA) locally so that it is shorter, safer and healt...
Complex Needs, Dual Diagnosis and Personality Disorder Training

Tuesday, November 19, 2024 - 9:30:00 AM

Full day online training delivered by Homeless Link for frontline workers based in the United Kingdom.
Housing Justice Funding Opportunity

Tuesday, November 19, 2024 - 4:57:15 PM

The Lloyds Bank Foundation for England and Wales has re-opened its Specialist grants programme.
Introduction to Support Options for Individuals with NRPF (England Only)

Wednesday, November 13, 2024 - 10:00:00 AM

Half-day online introductory course for frontline workers based in England on support options for clients with NRPF
Trauma-informed care: best practice

Tuesday, November 12, 2024 - 10:00:00 AM

Join Sussex's frontline workers to gain vital Trauma-informed learnings from experts, from across the county.
B&H Frontline Network DV Safety Planning

Friday, November 8, 2024 - 2:00:00 PM

Session hosted by B&H Frontline Network exploring DV Safety Planning
Service of Commemoration

Thursday, November 7, 2024 - 11:00:00 AM

Annual Service of Commemoration for people who have been homeless and who have died in the past year, held at St Mart...
Housing First Fidelity Assurance – completing the self-reflection tool

Community of Practice for Housing First practitioners and managers focussed on using the new Housing First fidelity a...
Coventry Frontline Network - online overview (November 2024)

Monday, November 4, 2024 - 9:09:08 AM

Find out about the Frontline Network and how we can support frontline homelessness workers with training, events, fun...
Complex Needs, Dual Diagnosis and Personality Disorder Training

Full day online training delivered by Homeless Link for frontline workers based in the United Kingdom.
No Recourse to Public Funds Training (Scotland)

Thursday, October 24, 2024 - 10:18:41 AM

Half-day online training delivered by JustRight Scotland on support for clients with no recourse to public funds.
Professional Resilience Training for Frontline Workers

Thursday, October 24, 2024 - 10:21:53 AM

Full day online session focusing on Professional Resilience aimed at frontline workers in the UK within homelessness...
Introduction to Support Options for No Recourse to Public Funds (NRPF) Training

Half-day online introductory course for frontline workers based in England on support options for clients with NRPF
Housing First Fidelity Assurance Framework - using the self-reflection tool

Webinar with Community of Practice for Housing First practitioners and managers focussed on using the new Housing Fir...
Universal Credit and Vulnerable People: The Tricky Bits Training

Half-day online training delivered by BGPS looking at supporting homeless clients through the UC system.
Brighton Frontline Network Learning Lunch: homeless hub consultation

This event is aimed at Frontline Workers to engage with and input into the ambition of a homeless hub in the city wit...
Introducing Real-time Analysis of Poverty Indicators Dashboard (RAPID)

You're invited to join us for the launch of RAPID, Real-time Analysis of Poverty Indicators Dashboard, a groundbreaki...
Homeless Health Conference 2024

Join Arch Healthcare and the Brighton & Hove Frontline Network for their annual Homeless Health Conference
Motivational Interviewing Training

Full day online training for UK-based frontline workers to increase positive engagement with the clients.
Navigating Credit: Insights from the Irish League of Credit Unions

Join the Money Guiders NI Network for an information session with Irish League of Credit Unions.
Homelessness Prevention Through Housing Related Support

In person event which aims to bring focus to the topic of homelessness prevention, bringing those working to help pre...
Coventry Frontline Network forum - September 2024

A forum for frontline homelessness workers in Coventry and the Midlands to meet and connect
Brighton and Hove Frontline Network Learning Lunch: Mungo's employment Service

Join the Brighton and Hove Frontline Network for their September Learning Lunch
Universal Credit and Vulnerable People: The Tricky Bits Training

Half-day online training delivered by BGPS looking at supporting homeless clients through the UC system.
Introduction to Support Options for No Recourse to Public Funds (NRPF) Training

Half-day online introductory course for frontline workers based in England on support options for clients with NRPF
Complex Needs, Dual Diagnosis and Personality Disorder Training

Full day online training delivered by Homeless Link for frontline workers based in the United Kingdom.

UC Problem Areas - Achieving 'Complex Needs' Status for UC Claimants

UC Problem Areas - Achieving 'Complex Needs' Status for UC Claimants

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