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Cultural Competency Training

Cultural Competency Training

Cultural Competency Training

Wednesday, March 25, 2026 - 2:00:00 PM until

The Frontline Network are excited to offer this new session, Cultural Competency, delivered by Equality and Diversity UK, available to UK-based frontline workers supporting people experiencing homelessness.

About the Course

This interactive training session is designed to strengthen frontline workers’ ability to engage ethically and effectively with people experiencing homelessness from diverse cultural, social, racial, faith, gender and lived-experience backgrounds. Participants will explore key concepts such as cultural competency, cultural humility and intersectionality, and examine how bias, stereotypes and structural inequalities can impact client experiences and outcomes.

Aims

This course aims to:

  • strengthen frontline workers’ ability to engage ethically and effectively with people experiencing homelessness from diverse cultural, social, racial, faith, gender, and lived-experience backgrounds.
  • To build confidence in navigating cross-cultural interactions, reducing unintentional harm, and fostering trust with clients who may have experienced trauma, discrimination, or exclusion.
  • Introduce practical cultural-competency tools that enhance communication, assessment, deescalation, and person-centred support.
  • Support staff to work in an anti-oppressive, inclusive, and culturally responsive manner aligned with Equality Act 2010 duties and sector best practice.
  • Create a psychologically safe space where staff can explore biases, cultural assumptions, and real-world challenges without judgement.

Outcomes

By the end of the training, participants will understand key concepts such as cultural competency, cultural humility and intersectionality, and how bias and structural inequality affect people experiencing homelessness. They will gain practical skills in culturally responsive communication, trauma-informed and anti-oppressive practice, and managing cross-cultural misunderstandings. Participants will also reflect on their own assumptions, identify ways to reduce barriers in their work, and commit to ongoing inclusive and culturally sensitive practice.

Who Can Attend

Session is open to UK-based frontline workers who support people experiencing homelessness.

If your current role falls outside of the aforementioned criteria we will not be able to offer you a space on this session.

Please note that if we receive multiple registrations from the same organisation, we may withdraw some tickets to make space for frontline workers from other organisations and ensure broad representation.

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