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We currently share resources that we think will be useful, based on feedback from local events and what you tell us in the Annual Frontline Worker Survey, through our news and views section (see below!). However, over the rest of 2019 we want to find a better way to present resources that may be useful to you - help us shape the resources section by telling us what you want to see and what matters to you.


This Benefits Calculator is supplied by Turn2us, a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services

This Grants Search is supplied by Turn2us, a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services.

Our Frontline Network Annual Conference provides an opportunity each year to bring together frontline workers from across the UK, who are working in the voluntary, public and statutory sectors with people experiencing Homelessness. This day-long event enables people to network, share expertise/ experience and offer solution-focused approaches to common challenges.

Following the successful focus in our Frontline Network Conference 2018 around Wellbeing on the Frontline, we continued this thread throughout our 2019 Conference. Four morning workshops focused on pertinent issues impacting frontline staff and people they support. All sessions provided opportunities for small group, interactive, participatory approaches; to share learning and identify solutions to common issues. Our UC workshop combined a small panel discussion with an interactive audience Q&A.

Our afternoon workshops focused on four themes and provided a clear Wellbeing focus. 

Please see below links and handouts from these sessions in the drop down options.

If you have any questions, please contact frontline@stmartinscharity.org.uk

Please find enclosed a copy of the Frontline Worker Survey 2018, full report and executive summary.

Last year, over 800 frontline workers responded to the 2018 Annual Frontline Worker Survey, highlighting the issues that they face on a day to day basis when supporting people experiencing homelessness.

Frontline workers also highlighted the huge impact that frontline work can have on individual wellbeing and emphasised the practices that both support and undermine good wellbeing.

The report is the most extensive of its kind. Tim Bissett, Director at St Martin-in-the-Fields Charity, commented:

“This report shows that frontline workers remain passionate about supporting people experiencing homelessness, despite the challenges faced in trying to access appropriate support. It demonstrates the benefits of multi-agency working to mitigate the impact of issues such as the introduction of Universal Credit. It also highlights the importance of supporting frontline worker wellbeing".

"We believe the feedback shows the important role of frontline workers and the need for decision makers to listen to frontline workers when developing strategies to reduce homelessness".

"We would like to thank all of the frontline workers who took the time to complete this survey and give their insight – we appreciate the time pressures you are under and will continue to develop ways of supporting you and the work you do.”

Key Findings:

• Access to Mental Health support and Benefits support has got harder across every region in the UK.
• 80% of frontline workers found it difficult or very difficult to access accommodation within the Local Housing Allowance rate.
• 98% of frontline workers felt that ‘Having enough time to do my job effectively’ was extremely or very important, but only 42% stated that they felt they had enough time to do their job effectively.

Get Involved:

Next month we will launch a training fund for frontline workers across the UK. This will enable frontline workers to apply for funding to attend either existing training, or to commission bespoke training where there is a high enough need in their area. Keep an eye out for this and other exciting developments by signing up to our Monthly E-newsletter.

Join the discussion @smitf_frontlinenetwork by using #FrontlineReport2018

If you have any further feedback in relation to the findings of this report, please do not hesitate to email the Frontline Network: frontline@stmartinscharity.org.uk.

Download the report today: 

Annual Frontline Worker Survey 2018: Executive Summary
Annual Frontline Worker Survey 2018: Full Report

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