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Frontline Worker Survey Findings 2026
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Frontline Worker Survey Findings 2026

Frontline Worker Survey Findings 2026

Wednesday, October 21, 2026

Since 2017, we have heard from frontline workers across the UK about the challenges they face when supporting people away from homelessness.

Our research has revealed the extent to which frontline workers often do not have the options or resources to support people away from homelessness, despite knowing what needs to happen. The impact of repeatedly being unable to help people properly affects their own wellbeing.

Housing shortages and barriers to support are creating gridlock in homelessness services, and the structural challenges that workers must contend with could also be contributing to the poor wellbeing of the workers themselves.

  • More than four in five respondents (85%) reported challenges accessing suitable accommodation for the people they support.
  • More than half (52%) said accessing suitable accommodation had become harder over the previous 12 months.
  • Almost nine in ten respondents (86%) said finding accommodation within the Local Housing Allowance (LHA) rate was difficult or very difficult.
  • More than half of the respondents (51%) said their role had an overall negative impact on their wellbeing, while over a quarter (29%) said they felt at risk of burnout often or always.
  • Nearly half (47%) said their pay is unfair and does not cover their housing and living costs.

‘We are seeing more homeless/at-risk-of-homelessness families who have been evicted through no fault of their own. They are not able to find another property due to high rents, low LHA rates and no guarantor... The number in this situation is increasing, and all we can offer is support and a sticking plaster if we are lucky.’ - Frontline worker in Southend-on-Sea

Read the full survey report.

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