- Home
- News and Views
-
'Step Up' at The Connection
'Step Up' at The Connection
'Step Up' at The Connection
Wyn Newman - User Involvement Manager, The Connection at St Martin-in-the-Fields
Step Up at The Connection at St Martin’s
StepUp is a service user volunteer programme developed by The Connection at St Martin’s. By creating volunteering opportunities for service users, StepUp helps clients build the confidence and skills needed to move away from homelessness and into accommodation and employment, within the safe environment of the day centre.
We initially developed the StepUp programme in January 2011 to improve client participation at the centre. It was a response to feedback and suggestions made by service users who wanted to give something back. If we believe people have the skills to go on to live independent lives we decided we needed to find ways to involve clients in the running of the day centre.
StepUp’s key approaches:
- Mirroring formal application process
All vacancies are advertised and interested service users are asked to complete an application form and to let our employment guidance team know of their interest. At this stage they can find out more about the role. For each role there is a description of duties and skills required. Applicants are then invited to attend an interview.
- Developing specific volunteer roles
Firstly, a role description is agreed. This allows potential candidates to know what is expected of them before they apply. Each role is designed to put any necessary safeguards in place and to take account of the difficult situations many service users are dealing with. Current roles include:
- Kitchen
- Day Centre
- Night Centre
- Administration
- IT drop-in
- Groups
- Fundraising
- Interviews
- Non-judgemental approach
StepUp recognises that this process may be challenging for many service users. As a result it is important to adopt a non-judgemental approach to people who change their minds or feel that they are not ready to pursue the application.
It is an important part of StepUp that clients feel in control and feel able to change their minds without feeling judged or criticised.
- Removing barriers
Homeless service users can face barriers when seeking employment. StepUp looks to remove barriers. For instance appropriate clothing and footwear is available to kitchen volunteers and they are given early access to the day centre to shower before they start.
The roles are designed to reduce the need for background checks.
Staff have an important role helping to recognise and overcome any barriers.
- Supporting volunteers
Once recruited, volunteers receive training appropriate to the role. All StepUp volunteers receive an induction into becoming a volunteer which covers responsibilities, communication and boundaries, and skills training that is appropriate to the role. In the case of the kitchen, this involves obtaining a basic food hygiene qualification.
Volunteers need to feel comfortable talking to staff about any concerns. Staff are encouraged to develop coaching skills.
- Monitoring Progress
It is important to record attendance and progress. This has allowed us to monitor the performance of StepUp. It ensures StepUp continues to have a positive impact and is supporting a client’s progress.
7. StepUp and staff recruitment.
StepUp volunteers are now part of the recruitment process for all new staff. 3 StepUp volunteers form a panel, they receive training and prepare 3 or 4 questions around the candidates frontline experience. They evaluate all candidates against pre-agreed criteria and this is taken into account by the main interview panel before appointing a new member of staff.
Outcomes
When we first started to develop StepUp in 2011, we could not possibly have predicted the positive impact this programme would have on volunteers, staff and the entire organisation. Over time, Step Up volunteers have become a real asset, supporting frontline delivery, staff recruitment, promoting our services and providing a unique peer perspective to our engagement with some of the most vulnerable and disengaged individuals of society.
Since 2011 25 individuals have volunteered 1700 hours each year ( average figures). In the 3 month ending September 2016 we received 8 applications, interviewed 5 people and conducted 5 training sessions. 19 people volunteered a total of 179 hours.
The original plan for StepUp we placed a very strong focus on increasing employability and although this remains true and is verified through volunteer feedback, it is also clear, volunteers place equal if not more emphasis on Step Up improving their overall wellbeing by being occupied, feeling valued and being able to give something back to CSTM and society at large ( this is also partly due to the fact some volunteers are near, if not already at retirement age). In fact, when clients initially express interest in Step Up and are asked why they want to volunteer – the most immediate and common answer is that they want to give something back to the organisation that is supporting them.
Since we started StepUp we have achieved 80% of the achievable measurable outcomes we set as our targets: People going on to do further formal or informal training, volunteering, employment, external job trails or other volunteering placements.
Volunteers have reported the considerable impact StepUp has had on their lives. In this years Making a Difference for The Radio 4 Christmas Appeal Gary talks about his experience as a StepUp volunteer. This is other feedback from people who have become StepUp volunteers:
Volunteers talking about Step Up:
“Using my skills and knowledge to help others is extremely rewarding”
“I’m much happier and calmer - I can now deal with difficult situations and just walk away”
“Step Up opened up my eyes to doing other things”
“I now think about how I can help, instead of how I can get help”
“I’m waiting to get my passport so that I can work, but I still want to volunteer when I get a job”
“I feel that I’m a Step Up volunteer on my days off too – I’m always on the lookout to see if I can help”
News and Views
-
Training Fund: Guiding refugees through complex housing law
Amy from the Helen Bamber Foundation explains how the training fund has helped her feel more confident supporting sur...
-
Blog | Using The Training Fund to Understand The Impact Of The Renters Reform Bill
Alison is a Development Manager at The Bond Board, a charity that exists to reduce homelessness by getting people on...
-
New Fund | 'Incubating' Great Practice with Homeless Link
St Martin's Charity is supporting Homeless Link to deliver the new Homelessness Incubator Project, focusing on discov...
-
New Fund | Over £500,000 for mental health projects across UK
We are delighted to announce the award of three multi-year grants to projects working with people struggling with the...
-
Survey - Anti-Social Behaviour Powers and people experiencing homelessness
Frontline workers are invited to share their insights as part of a research study into the impact of anti-social beha...
-
Brain Injury Guidance
Leigh Andrews of Change Communication offered specialist advice on brain injuries and homelessness through a digital...
-
End Furniture Poverty Survey
End Furniture Poverty have recently spoken with the Frontline Network to discuss their important ongoing survey, seek...
-
Mental Health Support and hot food at The Soup Kitchen
Dr Brett Grellier discusses the launch of an innovative new project offering mental health support and hot food to in...
-
Youth Homeless North East annual Homeless survey
Youth Homeless North East is conducting its 8th annual Homeless Survey and asking that everyone related takes part.
-
Cover the Cost Campaign
Jasmine Basran, Senior Policy Officer at Crisis, talks to us about the Cover the Cost Campaign, asking the Government...
-
Developing a PIE Language at The Connection at St Martin’s in the Field
Rosie Allen-Jones, Client Involvement Coordinator at the Connection at St Martin's, talks to us about how the Connect...
-
The End of the Line – Migrant homelessness and what to do when there’s nothing left to do
Bethan Lant, Project Lead at Praxis, discusses support for those who are homeless and have exhausted their immigratio...
-
Delivering a European campaign to end street homelessness
Patrick Duce, Campaign Impact Manager at World Habitat, shares his learning from the European End Street Homelessness...
-
Access Denied: The cost of the 'no recourse to public funds' policy
Caz Hattam, Caseworker at the Unity Project, introduces their recent research into the 'no recourse to public funds'...
-
Survey to small charities and faith groups
Housing Justice and Homeless Link are working in partnership on a project reaching out and hearing directly from smal...
-
Rights & Entitlements for those with status under the EU Settlement Scheme
Praxis, the Frontline Network Partner facilitating the Pan-London Migrant Frontline Network, recently held an event l...
-
Exploring the new world: practical insights for funding, commissioning and managing in complexity
Dr Toby Lowe, Senior Lecturer in Public Management & Leadership at Newcastle Business School, introduces Exploring th...
-
VRF Impact Report 2018/19
Over the past year we have given out 3827 grants totaling £1,156,805 through the VRF. Read the latest Impact Report t...
-
Influence from the Frontline
Frontline workers are crucial at giving insight into the viewpoints of the people they work with as well as the chall...
-
The Vagrancy Act
Crisis, along with others including Homeless Link, Cymorth Cymru, Centrepoint, St Mungo’s, Shelter Cymru and the Wall...
-
Save the date for the Annual Frontline Network Conference 2019
Our Annual Conference this year will take place on 20th June 2019 in London.
-
Influencing local decisions
Zoe, Frontline Network Coordinator at Coventry Citizens Advice, talks to us about the Coventry Frontline Network and...
-
The Litigant in Person Network
Martha de la Roche, Network Development Manager at Litigant in Person Network (LiP Network), tells us about The LiP N...
-
Help us tell the real story of homeless people's deaths
Maeve McClenaghan is an investigative journalist working on a year-long project trying to log when and how people are...
-
VRF Impact Report
Find out what impact VRF had last year and how to get involved in shaping its direction in the coming year.
-
Housing First Scotland
Please see here for the first issue of Housing First Connect - a twice-yearly newsletter for Scotland’s new Housing F...
-
Supporting Transitions with Fulfilling Lives
Fulfilling Lives Newcastle Gateshead (FLNG) provide an update on the funding they received through the ideas board.
-
Developing an Understanding of Brain Injury
Find out more about the range of resources that can help frontline staff where they suspect Acquired Brain Injury (AB...
-
Changing the system for people experiencing hidden homelessness
Ellie Radcliffe, Network Development Officer for Justlife, talks to us about creating the Unsupported Temporary Accom...
-
DWP release resources to help support homeless claimants with UC
Last week the DWP launched two guides to help homeless claimants with UC. One for people themselves and one for suppo...
-
New resources on Universal Credit launched for frontline workers
Homeless Link have recently launched three new briefings for frontline workers supporting people with making claims f...
-
Home Comfort: furnishing homes for vulnerable people in Huddersfield
In June 2017, Huddersfield Mission came to the Ideas Board with a simple idea: to provide basic home furnishing packs...
-
Slaying the Dragon
Will Golding, Edinburgh Tutor at Crisis, talks to us about 'Slaying the Dragon'.
-
Access to healthcare for Migrants
Bethan Lant, Casework Manager at Praxis Community Projects, talks to us about access to healthcare for Migrants.
-
Engaging with decision makers in South Yorkshire
Sirea Jabar is the Partnership and Training Officer for Target Housing in South Yorkshire and is partner representati...
-
Highlights from a visit to Cyrenians
Joe Baldock, engagement worker at Justlife Brighton, talks about his visit to Cyrenians and engaging with the Scottis...
-
The National Audit Office comment on Universal Credit
Find out more from the NAO and their report on Universal Credit.
-
Brexit: Supporting Vulnerable Europeans
Lidia Estevez Picon, Migration Policy and Services Coordinator at the Connection at St Martin's, talks about how you...
-
CPAG - Early Warning System
Dan Norris, from CPAG, talks to us about a new Early Warning System to record the impact of benefit changes implement...
-
What about me? Recognising and supporting children with a mother in prison
Hear from Sarah Beresford, a Prison Reform Trust Associate and author of the What about me? report.
-
Calls from the Frontline to end homelessness in Scotland
Maggie Brunjes, Director of Glasgow Homelessness Network (GHN) provides an update on the work of the Scottish Governm...
-
An initiative to tackle health inequalities for people who are homeless
Dr Zahid Chauhan talks to us about setting up new initiative Homeless-Friendly.
-
Changing Lives Shadowing Mayday in Oxford
Adam Orr and Lyndsay Sholder from Changing Lives shadowed Mayday Trust in Oxford on 30/01/18 in order to learn and di...
-
Moving on from temporary accommodation
Ellie McLaren from Changing Lives writes about a recent Be the Change Frontline Network event which looked at moving...
-
Frontline Network Conference 2018: Wellbeing on the Frontline
Book now for our Frontline Network Conference 2018: Wellbeing on the Frontline, which will be held in Central London...
-
Vicar's Relief Fund (VRF) Arrears Survey
We want to hear from you if you support people with arrears that affect their housing situation - please complete our...
-
The Hostile Environment
Bethan Lant, a Project lead from Praxis, writes about the creation of a hostile environment for migrants and refugees.
-
Universal Credit: Effects on frontline services and clients
Sinead Kelleher from ARCH blogs about an event in Wrexham held to highlight the effects of the rollout of Universal C...
-
Vicar's Relief Fund (VRF) Easter Hours
VRF Easter Opening and Closing Times
-
Be the Change Frontline Network explores Universal Credit
Peff Soulsby from Changing Lives writes about a recent Be the Change Frontline Network event which explored the thorn...
-
Vicar's Relief Fund (VRF) Grants Survey
We are seeking feedback on our VRF grants - please complete our short survey and tell us what you think.
-
Wrexham’s Crisis Cafe
Sinead Kelleher writes about Wrexham's Crisis Cafe, a multi-agency response to Universal Credit.
-
The Unspoken Truth About Frontline
Anna Suswillo, a former Asset Coach for Mayday, shares the unspoken truth about working on the frontline and her expe...
-
Homeless Link: Transatlantic Practice Exchange 2018
This is an exciting opportunity for frontline homelessness staff to spend a fortnight in the United States, exploring...
-
Vicar's Relief Fund (VRF) Christmas Hours
VRF Christmas Opening and Closing Times
-
Frontline Worker Survey
We are asking frontline workers to participate in a survey, aimed at those working with clients who are experiencing...
-
Frontline Network Conference
Save the Date! The Frontline Network Conference will be held on Thursday 7 June 2018 in Central London.
-
Wellbeing on the Frontline Conference: Have your say!
We are planning our "Wellbeing on the Frontline" Conference for 2018 and we need your input to ensure the event is of...
-
Vicar's Relief Fund (VRF) Volunteers Wanted
The Vicar's Relief Fund (VRF) team are looking for VRF volunteers to support them with general office and administrat...
-
A Day in the Life of ... Hamoaze House
Jane Cookson, Path's Frontline Network Co-ordinator, spends a day with Plymouth's Hamoaze House, which provides help...
-
Reflections on Psychologically Informed Environments (PIE)
Harriet Morris, from Justlife Brighton, reflects on what she learnt from a recent Frontline Network event focusing on...
-
Personal Transitions Service (PTS): An asset based model
Mayday Trust's Paddy Bates writes on the Personal Transitions Service (PTS), the first strength based model for peopl...
-
Vicar's Relief Fund (VRF) partners with Glasspool
St Martin-in-the-Fields Charity is partnering with Glasspool Charity Trust, to launch a 1 month pilot to provide hous...
-
Top Tips for organising a successful local event
Target Housing's Sirea Jabar shares her top tips on organising a successful local event, based on her own experience...
-
The Value of Reflective Practice
Mike Wright from Cyrenians attended the Tackling Multiple Disadvantage: 2nd National Summit and shares some of his le...
-
Rural rough sleeping is on the rise
Charlotte Snelling, Research Fellow at the IPPR, writes about the rise in rural rough sleeping
-
The Frontline Network is looking for new Steering Group members
The Frontline Network needs YOU! We are looking for 3 frontline workers to join our Steering Group
-
Introducing our new Frontline Network Partner Organisations
The Frontline Network introduces its 10 new Partner Organisations for 2017-2019.
-
Winston Churchill Memorial Trust Travelling Fellowships
The Winston Churchill Memorial Trust are offering funded Travelling Fellowships to individuals working in the housing...
-
A Year in the Life of the Frontline Network
David Barclay reflects back on his year spent working on, and developing, the Frontline Network.
-
Vicar's Relief Fund (VRF) ID pilot has been extended
We have extended the Vicar's Relief Fund (VRF) ID pilot
-
A map through conflict
A Cyrenians Mediator writes about their innovative Amber Mediation and Support Project, a model of mediation and supp...
-
The Frontline Network celebrates its first birthday and launches an Events Fund
The Frontline Network celebrates its first birthday and launches an Events Fund
-
“A place to call home"
Hannah Gousy was seconded from Crisis to the Centre for Social Justice (CSJ) to help design policy recommendations to...
-
“I’m not going to order a chest X-Ray based on his social situation”
Susan Rutherford is a medical student who set up a homeless shelter in Leamington Spa. She explains why homeless heal...
-
VRF launches 3 month pilot funding ID
We have set up a 3 month pilot through the Vicar's Relief Fund (VRF) of funding ID where someone is currently homeles...
-
The Care Act and homeless/ vulnerably housed clients
We hear from Alex Smith, System Broker at Fulfilling Lives Newcastle Gateshead, about the latest frontline event disc...
-
The Frontline Network joins forces with Turn2us to provide tools on benefits and grants
The Frontline Network has launched an exciting new partnership with Turn2us to give frontline workers access to their...
-
Five questions on working with undocumented migrants
Bethan Lant, project lead for the advice team at Praxis Community Projects, answers five questions about working with...
-
Helping people who are homeless into GP practices
Jane Cook, Clinical Lead for Healthy London Partnership’s London Homeless Health Programme, tells us about the work b...
-
Indelible Stains? How one homelessness charity is turning criminal records from a problem into an asset
Cyrenians promote an approach where lived experience of struggles is valuable, both to those with whom they work and...
-
How the Pan-London Housing reciprocal prevents survivors of domestic abuse from becoming homeless
Safer London is centrally coordinating a new Pan London Housing Reciprocal which is a framework to help survivors to...
-
Five things to consider when working with homeless migrants
Chloe Robinson is an immigration advisor with Praxis Community Projects on the Routes Home project. She spoke to Prax...
-
A London Nightshelter
On 7 November we opened our church-based shelters for the winter with more churches signed on then ever before. Glass...
-
Barry tells how lived experience shapes his work
Barry is a recovering alcoholic and now works in frontline services as a Support Worker for national charity Changing...
-
'Step Up' at The Connection
Wyn Newman introduces the volunteer programme 'Step Up' that has been developed at The Connection for service users.
-
Scarborough - Client and Agency Meet Up
Trish Kinsella, from the Rainbow Centre in Scarborough, talks about getting clients and services together for breakfast.
-
Brighton and Hove Frontline Network Up and Running!
Simon Gale, Operations Manager for Justlife Brighton, talks about the inaugural St Martin’s Frontline Network gatheri...