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South Yorkshire Frontline Network: Universal Credit Problem Areas – Achieving ‘Complex Needs’ Status

South Yorkshire Frontline Network: Universal Credit Problem Areas – Achieving ‘Complex Needs’ Status

South Yorkshire Frontline Network: Universal Credit Problem Areas – Achieving ‘Complex Needs’ Status

Friday, October 15, 2021

UPDATE 08/10/21 - this event is now full, however we are operating a waiting list. If you would like to be added to the waiting list you can register via Eventbrite and we will be in touch if any spaces become available.


The Frontline Network is really pleased to be working with the Child Poverty Action Group (CPAG), to offer you this FREE half day training course. 

This half-day online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered and what this should mean for UC claimants. It also covers how you can ensure the DWP recognises ‘Complex Needs’ status.

Content will include:

  • The challenges that UC presents to claimants
  • Evidence of how claimant vulnerability can affect a UC claim or award
  • Implications of ‘Complex Needs’ for the UC claimant commitment
  • What does ‘Complex Needs’ mean from the point of view of the DWP?
  • Who is most likely to attain ‘Complex Needs’ status within the UC model?
  • What this status should then mean for claimants, the claimant commitment and other matters
  • How can we help the DWP to accept that a claimant has Complex Needs?
  • Requesting ‘Complex Needs’ status
  • Moving forward, how we can help the DWP to remember this status


Please note- this training is open to frontline staff working with people experiencing homelessness who are based in South Yorkshire. This includes staff in the voluntary, statutory and public sectors. 

If you are interested in attending other events the Frontline Network is running, check out our What’s on Section here.

How to join

The event is taking place online on Friday 15th October 2021

The training will be split into two sessions with a break in between. Session 1 – 10:00am – 11:15am and Session 2 11:45am – 13:00pm.

Register for FREE here 

This is a small group training- limited to 18 people- to aid engagement and participation on the day. 

Please note, as spaces for this training are limited, we will be requesting that a maximum of two frontline staff from a single organisation attend. We will also operate a waiting list once this is full. A Zoom link will be emailed ahead of the session to registered attendees.

About the Frontline Network

If you’re not already registered with the Frontline Network- register here today!!! It’s free and only takes a couple of mins! You just need to be a paid frontline worker in the statutory, voluntary or public sector working with people experiencing homelessness. Once you're registered, you can apply to our Training Fund and Ideas Fund.

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