UC Problem Areas - Achieving 'Complex Needs' Status for UC Claimants

The Frontline Network is really pleased to be working with the Child Poverty Action Group (CPAG), to offer you this FREE half day training course to frontline staff working with people experiencing homelessness, across the UK.

This half-day online training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered and what this should mean for UC claimants. It also covers how you can ensure the DWP recognises ‘Complex Needs’ status.

The course covers:

• The challenges that UC presents to claimants
• Evidence of how claimant vulnerability can affect a UC claim or award
• Implications of ‘Complex Needs’ for the UC claimant commitment
• What does ‘Complex Needs’ mean from the point of view of the DWP?
• Who is most likely to attain ‘Complex Needs’ status within the UC model?
• What this status should then mean for claimants, the claimant commitment and other matters
• How can we help the DWP to accept that a claimant has Complex Needs?
• Requesting ‘Complex Needs’ status
• Moving forward, how we can help the DWP to remember this status

If you are interested in attending other events the Frontline Network is running, check out our What’s on Section here.

If you’re not already registered with the Frontline Network, why not register today- it’s free and only takes a couple of mins! You just need to be a paid frontline worker in the statutory, voluntary or public sector working with people experiencing homelessness.

Once you're registered, you can apply to our Training and Ideas Fund.