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Supporting the Health & Wellbeing of the Frontline

Supporting the Health & Wellbeing of the Frontline

Supporting the Health & Wellbeing of the Frontline

Thursday, January 9, 2020

Conflict Resolution Training for Frontline Staff Working in Homelessness

Thursday, January 9th, 2020
10:00am- 1:00pm


Norton Park Church, Baird Room 57
Albion Road, Edinburgh, EH7 5QY


Conflict can be destructive to an organisation’s culture and staff morale. By exploring conflict head on you can turn a potentially negative situation into an opportunity for learning and growth.

The event is being hosted by the Scottish Frontline Network- Facilitated by Cyrenians, a proud Partner of the St Martin’s Frontline Network, supporting those working on the frontline with people experiencing homelessness.) This will be delivered in collaboration with Cyrenians Training Enterprise. We are running  this training for frontline staff who work alongside those whom are experiencing homelessness or who are vulnerably housed. The training aims to give frontline staff the skills and techniques for managing conflict within their roles, promoting healthy work based relationships and increasing resilience for the frontline.


What will I learn?

The training will give participants the chance to look at their own conflict response styles and how they can help or hinder conflict resolution. The training will also provide staff with the knowledge to identify potential conflicts and triggers. There will be the opportunity to explore examples of your own experiences and look at alternative ways that conflict could be managed in the future. This will help to create proactive open environments that increase team spirit.

Who is delivering the training?

The training will be delivered by Andrew Boyd. Andrew has has worked extensively with Cyrenians Conflict Resolution Services over the past 5 years as a Mediator and Trainer and is now also delivering training for Cyrenians Enterprise Training as part of Cyrenians Social Enterprise

How much will it cost?

The training is being funded by the Scottish Frontline Network, making this training free to you. Resources will be shared on the day to help you make the most of your learning


Email LesleyAnderson@cyrenians.scot  if you would like to book a place, we are limited to 20 places.

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