[Skip to Content]
Launching our Latest Frontline Worker Survey findings

Launching our Latest Frontline Worker Survey findings

Launching our Latest Frontline Worker Survey findings

Tuesday, March 21, 2023

Thank you to everyone who joined us at our recent launch event for the Frontline Worker Survey findings. Below you can find a recording and round up of the session. 

About the Frontline Worker Survey

Listening to lived and frontline experience is crucial to addressing homelessness. At St Martin-In-The-Fields Charity we conduct an Annual Survey of frontline staff across the UK who support people experiencing homelessness, to amplify insights and help to inform policy and practice to end homelessness. Our latest survey closed in December 2022 and we heard from 1,182 frontline workers from across the four nations.

This event

In this online event we presented the survey’s key findings and reflected on the action needed so that everyone has a safe place to call home. This included discussion of:

  • Key issues and good practice when addressing homelessness
  • The impact of the rising cost of living
  • Staff wellbeing and access to training

We were fortunate to be joined by a fantastic panel of colleagues from the sector who shared their insights into these topics: 

  • Mel Holmes, Youth Services Manager at Caring in Bristol 
  • Theresa Ormandy, Project Manager at Extern Northern Ireland
  • Michelle Binfield, Rough Sleeping Programme Director at London Councils
  • Katie Dalton, Director at Cymorth Cymru

Below are just some of the reflections shared during the event: 

"One of the issues that came out through the survey is frontline workers having to do firefighting work constantly, rather than being able to do preventative work."

"Frontline staff report barriers that service users face accessing services, including mental health support."

"We deal with quite a lot, we really are filling in those gaps, and we know a lot. We need to be rewarded not just financially, but with our training. I'd like to see that being recognised."

"The skills that these workers have are extraordinary, and it’s not a job that many people could do."

"On the back of the pandemic particularly, we hear so much about staff leaving the sector. The staff that do stay are struggling, and it’s their passion that means they stay."

“It’s important to remind ourselves of the devastating effects of when care is not there. I'm concerned that people will no longer want to work in the sector, often because people can’t afford it.”

“We can’t just accept that we’ll lose people from the workforce. There’s got to be creative ways that we can keep this very experienced, very skilled, very committed workforce in the sector.” 

You can find a recording of the event below.

You can read more about our latest findings in our new reports available here

If you attended the event, please take a few moments to share any feedback you have through this quick feedback form

For more information about the funding, community and resources we offer to frontline homelessness staff, explore our Frontline Network website and sign up to our e-newsletter.   

News and Views

  • Brain Injury Guidance

    Brain Injury Guidance

    Leigh Andrews of Change Communication offered specialist advice on brain injuries and homelessness through a digital...
  • End Furniture Poverty Survey

    End Furniture Poverty Survey

    End Furniture Poverty have recently spoken with the Frontline Network to discuss their important ongoing survey, seek...
  • Cover the Cost Campaign

    Cover the Cost Campaign

    Jasmine Basran, Senior Policy Officer at Crisis, talks to us about the Cover the Cost Campaign, asking the Government...
  • VRF Impact Report 2018/19

    VRF Impact Report 2018/19

    Over the past year we have given out 3827 grants totaling £1,156,805 through the VRF. Read the latest Impact Report t...
  • Influence from the Frontline

    Influence from the Frontline

    Frontline workers are crucial at giving insight into the viewpoints of the people they work with as well as the chall...
  • The Vagrancy Act

    The Vagrancy Act

    Crisis, along with others including Homeless Link, Cymorth Cymru, Centrepoint, St Mungo’s, Shelter Cymru and the Wall...
  • Influencing local decisions

    Influencing local decisions

    Zoe, Frontline Network Coordinator at Coventry Citizens Advice, talks to us about the Coventry Frontline Network and...
  • The Litigant in Person Network

    The Litigant in Person Network

    Martha de la Roche, Network Development Manager at Litigant in Person Network (LiP Network), tells us about The LiP N...
  • VRF Impact Report

    VRF Impact Report

    Find out what impact VRF had last year and how to get involved in shaping its direction in the coming year.
  • Housing First Scotland

    Housing First Scotland

    Please see here for the first issue of Housing First Connect - a twice-yearly newsletter for Scotland’s new Housing F...
  • Slaying the Dragon

    Slaying the Dragon

    Will Golding, Edinburgh Tutor at Crisis, talks to us about 'Slaying the Dragon'.
  • CPAG - Early Warning System

    CPAG - Early Warning System

    Dan Norris, from CPAG, talks to us about a new Early Warning System to record the impact of benefit changes implement...
  • The Hostile Environment

    The Hostile Environment

    Bethan Lant, a Project lead from Praxis, writes about the creation of a hostile environment for migrants and refugees.
  • Wrexham’s Crisis Cafe

    Wrexham’s Crisis Cafe

    Sinead Kelleher writes about Wrexham's Crisis Cafe, a multi-agency response to Universal Credit.
  • Frontline Worker Survey

    Frontline Worker Survey

    We are asking frontline workers to participate in a survey, aimed at those working with clients who are experiencing...
  • A map through conflict

    A map through conflict

    A Cyrenians Mediator writes about their innovative Amber Mediation and Support Project, a model of mediation and supp...
  •  “A place to call home"

    “A place to call home"

    Hannah Gousy was seconded from Crisis to the Centre for Social Justice (CSJ) to help design policy recommendations to...
  • A London Nightshelter

    A London Nightshelter

    On 7 November we opened our church-based shelters for the winter with more churches signed on then ever before. Glass...
  • 'Step Up' at The Connection

    'Step Up' at The Connection

    Wyn Newman introduces the volunteer programme 'Step Up' that has been developed at The Connection for service users.