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UC Problem Areas – Achieving ‘Complex Needs’ Status For UC Claimants

UC Problem Areas – Achieving ‘Complex Needs’ Status For UC Claimants

UC Problem Areas – Achieving ‘Complex Needs’ Status For UC Claimants

Friday, December 1, 2023

This is a small group training- limited to 20 people- to aid engagement and participation on the day. Please note- this training is open to frontline staff working with people experiencing homelessness. This includes staff in the voluntary, statutory and public sectors.

This half-day Experienced level course runs from 10am to 1pm, with a 30 minute break at 11.15am. It is delivered live online, via Zoom, with CPAG trainer Steve Johnson.

The course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered and what this should mean for UC claimants. It also covers how you can ensure the DWP recognises ‘Complex Needs’ status.

The course covers:

  • The challenges that UC presents to claimants
  • Evidence of how claimant vulnerability can affect a UC claim or award
  • Implications of ‘Complex Needs’ for the UC claimant
  • What does ‘Complex Needs’ mean to the DWP?
  • Who is most likely to attain ‘Complex Needs’ status?
  • What this status should then mean for claimants
  • How can we help the DWP to accept Complex Needs status?
  • Requesting ‘Complex Needs’ status

Methods of delivery and timings

This is a practical course delivered using a combination of trainer presentation, exercises and group discussion. Participants will be provided with supporting e-learning material, including PowerPoint slides and access to exercises and activities hosted on CPAG’s e-learning platform.

Please note, as spaces for this training are limited, we will be requesting that a maximum of two frontline staff from a single organisation attend. We will also operate a waiting list once this is full. A Zoom link will be emailed ahead of the session to registered attendees.

What you will need

Participants will need a Wi-Fi connection and a suitable device to access the internet. Prior to the event, participants will receive an email with a link which they should use to join the event and access supporting materials.

Book your place here.

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