[Skip to Content]
Empowering Teams Through Housing Training

Empowering Teams Through Housing Training

Empowering Teams Through Housing Training

Monday, January 19, 2026

In this blog, Sue Adams from Citizens Advice Coventry highlights the positive impact of funding from the Frontline Network Training Fund, which has enabled staff to undertake training and enhance the support they provide in frontline advice roles.

Empowering Our Team Through Housing Training

At Coventry Citizens Advice we believe that knowledge is the foundation of better service. A great thank you to dedicated funds from St Martin-in-the-Fields Charity, our staff have recently completed a series of housing-related training sessions that have significantly enhanced their expertise.

This investment has allowed us to deepen our understanding of complex housing issues, enabling us to provide more comprehensive advice to clients without relying on specialist referrals. The result? Faster support and better outcomes for those who need it most.

Training Highlights:

  • Housing, Domestic Abuse, and Relationship Breakdown
  • Renters Bill
  • Immigration Status and Housing Eligibility
  • Leasehold Property and Service Charges
  • Housing Costs in Universal Credit
  • Young People and Accommodation
  • Housing Law Roundup
  • Housing Benefit for Supported Accommodation

Staff at Citizen’s Advice Coventry fed back that as a result of attending these trainings, the learning from these sessions has benefitted them in the following ways:

  • “The training has helped me to keep up-to-date with trends and case law. Fortunately Shelter provided the presentation slides so I can go back to the training and check recent case law as and when I need to.”
  • “The housing training provided a valuable update on current housing law and improved my confidence in applying it during advice sessions.”
  • “Absolutely brilliant training session. I learnt so much more about Housing benefit for different housing situations. Trainer was very informative and made interacting very easy.”
  • “The training I completed on Housing, Domestic Abuse and Relationship Breakdown with Shelter was extremely useful and insightful, having the opportunity to take part in this training was very beneficial to me as a generalist adviser. As the course was very interactive and in depth, by the end of the sessions I felt more confident in this subject area.”

These sessions have strengthened our ability to guide clients through challenging situations with confidence and clarity. We’re proud to continue building a team that’s informed, empowered, and ready to make a difference.

If you work as a frontline worker with people experiencing homelessness and have identified training that can support you or your team to undertake your roles, but the cost is a barrier, we may be able to help you. Please see here to our Frontline Network Training Programme, which includes our Training Fund. Our Training Fund supports individuals with up to £500 towards a training and can support group training applications of up to £1,500. If you would like to contact us and ask a question on the process before submitting an application, you can contact us on frontline@stmartinscharity.org.uk

 

News and Views

collapse/expand
  • Brain Injury Guidance

    Brain Injury Guidance

    Leigh Andrews of Change Communication offered specialist advice on brain injuries and homelessness through a digital...
  • End Furniture Poverty Survey

    End Furniture Poverty Survey

    End Furniture Poverty have recently spoken with the Frontline Network to discuss their important ongoing survey, seek...
  • Cover the Cost Campaign

    Cover the Cost Campaign

    Jasmine Basran, Senior Policy Officer at Crisis, talks to us about the Cover the Cost Campaign, asking the Government...
  • VRF Impact Report 2018/19

    VRF Impact Report 2018/19

    Over the past year we have given out 3827 grants totaling £1,156,805 through the VRF. Read the latest Impact Report t...
  • Influence from the Frontline

    Influence from the Frontline

    Frontline workers are crucial at giving insight into the viewpoints of the people they work with as well as the chall...
  • The Vagrancy Act

    The Vagrancy Act

    Crisis, along with others including Homeless Link, Cymorth Cymru, Centrepoint, St Mungo’s, Shelter Cymru and the Wall...
  • Influencing local decisions

    Influencing local decisions

    Zoe, Frontline Network Coordinator at Coventry Citizens Advice, talks to us about the Coventry Frontline Network and...
  • The Litigant in Person Network

    The Litigant in Person Network

    Martha de la Roche, Network Development Manager at Litigant in Person Network (LiP Network), tells us about The LiP N...
  • VRF Impact Report

    VRF Impact Report

    Find out what impact VRF had last year and how to get involved in shaping its direction in the coming year.
  • Housing First Scotland

    Housing First Scotland

    Please see here for the first issue of Housing First Connect - a twice-yearly newsletter for Scotland’s new Housing F...
  • Slaying the Dragon

    Slaying the Dragon

    Will Golding, Edinburgh Tutor at Crisis, talks to us about 'Slaying the Dragon'.
  • CPAG - Early Warning System

    CPAG - Early Warning System

    Dan Norris, from CPAG, talks to us about a new Early Warning System to record the impact of benefit changes implement...
  • The Hostile Environment

    The Hostile Environment

    Bethan Lant, a Project lead from Praxis, writes about the creation of a hostile environment for migrants and refugees.
  • Wrexham’s Crisis Cafe

    Wrexham’s Crisis Cafe

    Sinead Kelleher writes about Wrexham's Crisis Cafe, a multi-agency response to Universal Credit.
  • Frontline Worker Survey

    Frontline Worker Survey

    We are asking frontline workers to participate in a survey, aimed at those working with clients who are experiencing...
  • A map through conflict

    A map through conflict

    A Cyrenians Mediator writes about their innovative Amber Mediation and Support Project, a model of mediation and supp...
  • “A place to call home"

    “A place to call home"

    Hannah Gousy was seconded from Crisis to the Centre for Social Justice (CSJ) to help design policy recommendations to...
  • A London Nightshelter

    A London Nightshelter

    On 7 November we opened our church-based shelters for the winter with more churches signed on then ever before. Glass...
  • 'Step Up' at The Connection

    'Step Up' at The Connection

    Wyn Newman introduces the volunteer programme 'Step Up' that has been developed at The Connection for service users.