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Welsh Housing support workers to receive bonus payment

Welsh Housing support workers to receive bonus payment

Welsh Housing support workers to receive bonus payment

Wednesday, April 21, 2021

Cymorth Cymru are delighted to share that Welsh Ministers have agreed to include frontline homelessness and housing support workers in the £735 bonus payment for NHS and social care staff in Wales.

This follows long-standing efforts by Cymorth Cymru to ensure that support workers are recognised and rewarded for their incredible work to help thousands of people to avoid homelessness and stay safe during this pandemic.

Please read the Welsh Government guidance for details of the broader social care scheme and how to apply for the bonus payment (NHS staff will receive the payment automatically). Staff must have worked for a minimum period of nine days/shifts between 1 June 2020 and 28 February 2021 to receive it.

Cymorth Cymru have published some of the criteria below, but please read the full guidance for the details about which staff are included and excluded. Any questions should be directed to your local authority.

Supported Housing (inc. housing related support)

Included for payment:

Support workers in commissioned emergency/temporary accommodation, supported housing, floating support workers and homelessness outreach workers are included for payment with the team manager.

Local authority housing staff providing outreach service to homeless people and working within emergency accommodation.

Ancillary staff in large ‘hostel’ type settings (providing all meals catering, large communal areas) – security, kitchen and domestic staff.

Supported living and extra care

Included for payment:

Care workers employed by a registered domiciliary support service providing care to people in supported living and extra care are included for payment.

Services commissioned/ referred to by social services

Social care services where staff are included for payment:

Private and third sector services may be commissioned by local authority social services or they may be funded through Welsh Government grants or other funding sources including local authorities.

For staff to be included for payment, the service must deliver social care services to people with specific social care needs, usually as a result of a referral from social services following some form of assessment.

Jointly commissioned services:

For social care services jointly commissioned with health, the lead agency will agree who will process the staff payments. For services commissioned with another agency, the local authority will process the staff payments if the service is providing social care. Staff in substance misuse services commissioned by Area Planning Boards on behalf of local authorities are also included

Staff included for payment:

Paid frontline staff directly providing the service and the line manager/ team manager are included for payment.

Domiciliary support services

Types of service:

Staff in domiciliary support services commissioned by local authority social services to provide personal care for people as a result of assessment of need are included. Domiciliary support services that solely provide services to people on a private basis are not included in this scheme.

Included for payment:

Care workers, registered manager, co coordinators, administration staff working for that specific registered domiciliary support service and Responsible Individual.


If you are a Frontline Worker in Wales you may also be interested in the upcoming Frontline Network Wales meet-ups:

These online events will be opportunities for frontline colleagues to discuss changes to the work environment post-Covid. Come along and share your views and experiences - your voice matters!

Find out more about upcoming events here. 

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