[Skip to Content]
Helping Citizens Advice solve the problem of post exclusion with people experiencing homelessness

Helping Citizens Advice solve the problem of post exclusion with people experiencing homelessness

Helping Citizens Advice solve the problem of post exclusion with people experiencing homelessness

Monday, March 29, 2021

Laura Clark, Policy Researcher at Citizens Advice, writes about recent research on the issue of post exclusion and how frontline workers and people experiencing homelessness can share their views to inform a solution.

Citizens Advice has been investigating post exclusion for a few years and has highlighted the continued importance of post to people’s lives and the detriment people can face without it. People who aren’t able to receive letters or use an address to access services are essentially locked out of essential support.

We’ve published a report looking at the issue for people experiencing homelessness (Millions without mail) and also a report looking at how the problem impacts other groups, like survivors of domestic abuse (On the receiving end: How post can enable domestic abuse).

Everyone should have equal access to post, no matter their living situation, and we’re calling on the government to fund an ‘Address & Collect’ service provided for free, at post offices. This would give those who need it a safe place to pick up their post and an address they can use to access services.

Citizens Advice has worked hard to understand the problem and what a solution could look like and will be holding a series of interviews and workshops that can bring different voices together to identify and work through any challenges and test possible solutions collaboratively.

Do you want to get involved?

The interviews are expected to take place over the phone or via video call early April (either the weeks commencing 5th or 12 April). We expect them to take 1 - 1.5 hours to complete and they will be conducted by a specialist interviewer. People taking part will be reimbursed for their time and experience via a high street voucher.

If you think someone you support may have had problems receiving letters or using an address because they’re experiencing homelessness and would like to take part in research about this, please get in touch or pass on contact details (below).

The workshop is taking place remotely, in early May (date TBC) and will be around 3 hours. If you yourself would be interested in taking part in the wider workshop, please email naomi.graves@citizensadvice.org.uk.

News and Views

  • Brain Injury Guidance

    Brain Injury Guidance

    Leigh Andrews of Change Communication offered specialist advice on brain injuries and homelessness through a digital...
  • End Furniture Poverty Survey

    End Furniture Poverty Survey

    End Furniture Poverty have recently spoken with the Frontline Network to discuss their important ongoing survey, seek...
  • Cover the Cost Campaign

    Cover the Cost Campaign

    Jasmine Basran, Senior Policy Officer at Crisis, talks to us about the Cover the Cost Campaign, asking the Government...
  • VRF Impact Report 2018/19

    VRF Impact Report 2018/19

    Over the past year we have given out 3827 grants totaling £1,156,805 through the VRF. Read the latest Impact Report t...
  • Influence from the Frontline

    Influence from the Frontline

    Frontline workers are crucial at giving insight into the viewpoints of the people they work with as well as the chall...
  • The Vagrancy Act

    The Vagrancy Act

    Crisis, along with others including Homeless Link, Cymorth Cymru, Centrepoint, St Mungo’s, Shelter Cymru and the Wall...
  • Influencing local decisions

    Influencing local decisions

    Zoe, Frontline Network Coordinator at Coventry Citizens Advice, talks to us about the Coventry Frontline Network and...
  • The Litigant in Person Network

    The Litigant in Person Network

    Martha de la Roche, Network Development Manager at Litigant in Person Network (LiP Network), tells us about The LiP N...
  • VRF Impact Report

    VRF Impact Report

    Find out what impact VRF had last year and how to get involved in shaping its direction in the coming year.
  • Housing First Scotland

    Housing First Scotland

    Please see here for the first issue of Housing First Connect - a twice-yearly newsletter for Scotland’s new Housing F...
  • Slaying the Dragon

    Slaying the Dragon

    Will Golding, Edinburgh Tutor at Crisis, talks to us about 'Slaying the Dragon'.
  • CPAG - Early Warning System

    CPAG - Early Warning System

    Dan Norris, from CPAG, talks to us about a new Early Warning System to record the impact of benefit changes implement...
  • The Hostile Environment

    The Hostile Environment

    Bethan Lant, a Project lead from Praxis, writes about the creation of a hostile environment for migrants and refugees.
  • Wrexham’s Crisis Cafe

    Wrexham’s Crisis Cafe

    Sinead Kelleher writes about Wrexham's Crisis Cafe, a multi-agency response to Universal Credit.
  • Frontline Worker Survey

    Frontline Worker Survey

    We are asking frontline workers to participate in a survey, aimed at those working with clients who are experiencing...
  • A map through conflict

    A map through conflict

    A Cyrenians Mediator writes about their innovative Amber Mediation and Support Project, a model of mediation and supp...
  •  “A place to call home"

    “A place to call home"

    Hannah Gousy was seconded from Crisis to the Centre for Social Justice (CSJ) to help design policy recommendations to...
  • A London Nightshelter

    A London Nightshelter

    On 7 November we opened our church-based shelters for the winter with more churches signed on then ever before. Glass...
  • 'Step Up' at The Connection

    'Step Up' at The Connection

    Wyn Newman introduces the volunteer programme 'Step Up' that has been developed at The Connection for service users.