[Skip to Content]
Refugee Council & DWP leaflet published: Claiming Universal Credit and other benefits if you are a refugee

Refugee Council & DWP leaflet published: Claiming Universal Credit and other benefits if you are a refugee

Refugee Council & DWP leaflet published: Claiming Universal Credit and other benefits if you are a refugee

Wednesday, November 20, 2019

The Refugee Council, in collaboration with the Department for Work and Pensions, have produced a new guidance leaflet for refugees, which helps individuals with newly granted refugee status to transition to the mainstream welfare system. You can find the new guidance leaflet here.

Claiming Universal Credit and other benefits if you are a refugee

The information within this leaflet explains what you need to do to secure new income and accommodation, once refugee status has been confirmed.

The Refugee Council and DWP advise those with newly granted refugee status of three main things to do immediately after getting one’s biometric residence permit:

This important piece of guidance provides a detailed description of the Department for Work and Pensions and its main functions. It also explains what the Jobcentre is and how it is involved in the administration of benefits.

As well as detailing the duties owed by the local authority, it also explains how organisations such as Migrant Help can provide advice and guidance, once a decision has been made on one’s claim.

In our ‘2018 Frontline Worker Survey’, many frontline workers expressed a desire for training and information on people’s immigration rights, as well as further updates on the impact of Brexit and how to obtain settled status.

It was further acknowledged that supporting people with immigration issues can often involve complex legal applications. Several frontline workers suggested that it wasn’t their role to provide such specialist legal advice – and so alongside training, there also needs to be improved signposting and availability of specialist advice to refer to.

Have you used this leaflet to support an individual who has recently been granted refugee status?

Are there any other barriers you find when accessing specialist immigration support? Please let us know by taking part in our Frontline Worker Survey 2019.

Complete the survey here.

The survey is confidential and anonymous, and we will not be able to trace responses back to individuals or to organisations.
The survey should take no longer than 15 minutes to complete and will be open until close of play on Wednesday 26th November 2019. 

News and Views

  • End Furniture Poverty Survey

    End Furniture Poverty Survey

    End Furniture Poverty have recently spoken with the Frontline Network to discuss their important ongoing survey, seek...
  • Cover the Cost Campaign

    Cover the Cost Campaign

    Jasmine Basran, Senior Policy Officer at Crisis, talks to us about the Cover the Cost Campaign, asking the Government...
  • VRF Impact Report 2018/19

    VRF Impact Report 2018/19

    Over the past year we have given out 3827 grants totaling £1,156,805 through the VRF. Read the latest Impact Report t...
  • Influence from the Frontline

    Influence from the Frontline

    Frontline workers are crucial at giving insight into the viewpoints of the people they work with as well as the chall...
  • The Vagrancy Act

    The Vagrancy Act

    Crisis, along with others including Homeless Link, Cymorth Cymru, Centrepoint, St Mungo’s, Shelter Cymru and the Wall...
  • Influencing local decisions

    Influencing local decisions

    Zoe, Frontline Network Coordinator at Coventry Citizens Advice, talks to us about the Coventry Frontline Network and...
  • The Litigant in Person Network

    The Litigant in Person Network

    Martha de la Roche, Network Development Manager at Litigant in Person Network (LiP Network), tells us about The LiP N...
  • VRF Impact Report

    VRF Impact Report

    Find out what impact VRF had last year and how to get involved in shaping its direction in the coming year.
  • Housing First Scotland

    Housing First Scotland

    Please see here for the first issue of Housing First Connect - a twice-yearly newsletter for Scotland’s new Housing F...
  • Slaying the Dragon

    Slaying the Dragon

    Will Golding, Edinburgh Tutor at Crisis, talks to us about 'Slaying the Dragon'.
  • CPAG - Early Warning System

    CPAG - Early Warning System

    Dan Norris, from CPAG, talks to us about a new Early Warning System to record the impact of benefit changes implement...
  • The Hostile Environment

    The Hostile Environment

    Bethan Lant, a Project lead from Praxis, writes about the creation of a hostile environment for migrants and refugees.
  • Wrexham’s Crisis Cafe

    Wrexham’s Crisis Cafe

    Sinead Kelleher writes about Wrexham's Crisis Cafe, a multi-agency response to Universal Credit.
  • Frontline Worker Survey

    Frontline Worker Survey

    We are asking frontline workers to participate in a survey, aimed at those working with clients who are experiencing...
  • A map through conflict

    A map through conflict

    A Cyrenians Mediator writes about their innovative Amber Mediation and Support Project, a model of mediation and supp...
  •  “A place to call home"

    “A place to call home"

    Hannah Gousy was seconded from Crisis to the Centre for Social Justice (CSJ) to help design policy recommendations to...
  • A London Nightshelter

    A London Nightshelter

    On 7 November we opened our church-based shelters for the winter with more churches signed on then ever before. Glass...
  • 'Step Up' at The Connection

    'Step Up' at The Connection

    Wyn Newman introduces the volunteer programme 'Step Up' that has been developed at The Connection for service users.