Annual Frontline Worker Survey

Our 2025 Frontline Worker Survey is now live!

Follow the link to complete our survey today.

Listening to lived and frontline experience is crucial to addressing homelessness. We need to hear from frontline workers like you, so that we can amplify your insights and allow them to shape future policy and practice.

Last year, over one thousand frontline workers responded to our survey, highlighting experiences of addressing homelessness as well as of frontline work.

We listen to people like you in order to better understand your needs and the challenges you're facing. This data, and the nuance provided through testimonies informs not only our practice and funding but acts as an evidence base to both improve practice across the sector.

This year, we’re inviting frontline workers in the homelessness sector to have their say again. We would be grateful to everyone willing to share their valuable insights and experience with us.

What have your insights achieved?

Over the years, the results of our survey have had a huge impact:

We’ve shared your insights with policymakers, including MPs on the All-Party Parliamentary Group for ending homelessness, and directly with the homelessness minister. The results will feed in to the government’s work to develop a new homelessness strategy.

The results were cited by the Blue Light Card, when announcing their decision to expand their discounts to homelessness frontline workers. In 2024, our survey found that frontline workers were often struggling to make ends meet, and also feeling an impact on their wellbeing due to their roles. As a response, Blue Light Card partnered with Homewards to make their discounts available to frontline workers.

The launch of our Mental Health Fund, making up to £600,000 available to three projects over three years, in response to survey insights that showed a real need to improve access to mental health support for people experiencing homelessness.

The launch of our Frontline Worker Wellbeing Project, alongside The Centre for Homelessness Impact (CHI) and What Works Centre for Wellbeing (WWCW), after finding that a majority of workers felt that their role had a negative impact on their own wellbeing.

The shaping of the design of our Annual Conference for frontline workers, including the choice of free training sessions and expert speakers.

The findings of our 2024 survey were covered by multiple publications, amplifying your voices through national news. This includes coverage in The Independent, Inside Housing, and Vanity Fair.

Annual Frontline Worker Survey