[Skip to Content]
New resources on Universal Credit launched for frontline workers

New resources on Universal Credit launched for frontline workers

New resources on Universal Credit launched for frontline workers

Thursday, November 8, 2018
Homeless Link have recently launched three new briefings for frontline workers supporting people with making claims for Universal Credit which we wanted to share. 
 
The briefings cover: 
 
New Claimant tips for frontline teams, which includes information and tips on: 
 
- Applying for Universal Credit – Preparation Checklist
- Setting up an online account
- Starting a claim using a new account
- Arranging an interview at the Job Centre
 
Download the briefing here
 
Advance Payments and Alternative Payment Arrangements (APA’s), which includes information on: 
 
- Applying for an Advance Payments and an Advance Payment checklist
- Alternative Payment Arrangements and an APA checklist
 
Download the briefing here.
 
Homelessness Easements and Hardship Payments, which includes information on: 
 
- Homelessness Easements (what they are, who is eligible, how to access them, how long it lasts for and whether a decision can be appealed)
- Hardship Payments (what they are, who is eligible, how to access one, paying it back, appealing a decision)
 
Download the briefing here

News and Views

  • Slaying the Dragon

    Slaying the Dragon

    Will Golding, Edinburgh Tutor at Crisis, talks to us about 'Slaying the Dragon'.
  • CPAG - Early Warning System

    CPAG - Early Warning System

    Dan Norris, from CPAG, talks to us about a new Early Warning System to record the impact of benefit changes implement...
  • The Hostile Environment

    The Hostile Environment

    Bethan Lant, a Project lead from Praxis, writes about the creation of a hostile environment for migrants and refugees.
  • Wrexham’s Crisis Cafe

    Wrexham’s Crisis Cafe

    Sinead Kelleher writes about Wrexham's Crisis Cafe, a multi-agency response to Universal Credit.
  • Frontline Worker Survey

    Frontline Worker Survey

    We are asking frontline workers to participate in a survey, aimed at those working with clients who are experiencing...
  • A map through conflict

    A map through conflict

    A Cyrenians Mediator writes about their innovative Amber Mediation and Support Project, a model of mediation and supp...
  •  “A place to call home"

    “A place to call home"

    Hannah Gousy was seconded from Crisis to the Centre for Social Justice (CSJ) to help design policy recommendations to...
  • A London Nightshelter

    A London Nightshelter

    On 7 November we opened our church-based shelters for the winter with more churches signed on then ever before. Glass...
  • 'Step Up' at The Connection

    'Step Up' at The Connection

    Wyn Newman introduces the volunteer programme 'Step Up' that has been developed at The Connection for service users.