[Skip to Content]
Wrexham’s Crisis Cafe

Wrexham’s Crisis Cafe

Wrexham’s Crisis Cafe

Wednesday, January 3, 2018

Sinead Kelleher writes about Wrexham's Crisis Cafe, a multi-agency response to Universal Credit. Sinead works for one of our Partner organisations, Kaleidoscope, who are based in Wrexham, North Wales.

The introduction of Universal Credit has proved difficult for clients and those who support them.

In Wrexham, a Crisis Cafe was established to develop a multi-agency approach to helping the most vulnerable access Universal Credit.

Agencies/organisations who attend the weekly Crisis Cafe are:

  • The Department for Work and Pensions (DWP)
  • Local Authority Housing
  • Community Mental Health Team (CMHT)
  • Local Substance Misuse Service (SMS)
  • CAIS - leading voluntary sector provider of personal support services in Wales
  • The Wallich - homeless charity in Wales who give help and advice to homeless and vulnerable people
  • Shelter
  • GP
  • Community Nurses
  • Harm Reduction Team

The multi-agency approach consists of service providers and the DWP working in collaboration with service users to ensure they access benefits quickly, efficiently and appropriately.

Through the Crisis Cafe, the DWP can inform service providers of appointments their clients need to attend, and service providers can then remind clients of any appointments they have.

Service providers are able to act as third party identification confirmants for clients.

This approach has benefitted service providers as well as service users, as service providers are able to appropriately share information and avoid duplication of work.

Kaleidoscope are currently developing a Universal Credit workshop, to take place in their own computer suite, which will allow clients to access their Universal Credit accounts, with the support of a DWP member of staff.

The Crisis Cafe, and the multi-agency approach it has supported, has so far proved successful in helping clients access Universal Credit.

News and Views

  • Slaying the Dragon

    Slaying the Dragon

    Will Golding, Edinburgh Tutor at Crisis, talks to us about 'Slaying the Dragon'.
  • CPAG - Early Warning System

    CPAG - Early Warning System

    Dan Norris, from CPAG, talks to us about a new Early Warning System to record the impact of benefit changes implement...
  • The Hostile Environment

    The Hostile Environment

    Bethan Lant, a Project lead from Praxis, writes about the creation of a hostile environment for migrants and refugees.
  • Wrexham’s Crisis Cafe

    Wrexham’s Crisis Cafe

    Sinead Kelleher writes about Wrexham's Crisis Cafe, a multi-agency response to Universal Credit.
  • Frontline Worker Survey

    Frontline Worker Survey

    We are asking frontline workers to participate in a survey, aimed at those working with clients who are experiencing...
  • A map through conflict

    A map through conflict

    A Cyrenians Mediator writes about their innovative Amber Mediation and Support Project, a model of mediation and supp...
  •  “A place to call home"

    “A place to call home"

    Hannah Gousy was seconded from Crisis to the Centre for Social Justice (CSJ) to help design policy recommendations to...
  • A London Nightshelter

    A London Nightshelter

    On 7 November we opened our church-based shelters for the winter with more churches signed on then ever before. Glass...
  • 'Step Up' at The Connection

    'Step Up' at The Connection

    Wyn Newman introduces the volunteer programme 'Step Up' that has been developed at The Connection for service users.