NAO Comment on Universal Credit
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We recognise that frontline workers are a key asset in tackling homeless and housing issues in the UK, and yet they can often be under-resourced in their organisations and their voices unheard by decision-makers.
We view frontline workers as staff working in the Voluntary, Statutory and Public Sectors undertaking diverse roles including Resettlement or Outreach Workers, Supported Housing Officers, Mental Health Teams, Drug and Alcohol Support, GP’s, Probation, Social Workers, Prison In-Reach Workers, Police, Nurses, other Health professionals.
Frontline workers work directly with people who are experiencing or at risk of becoming homeless or are vulnerably housed.
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