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The Person-led, Transitional and Strength-based (PTS) Frontline Network

The Person-led, Transitional and Strength-based (PTS) Frontline Network

The Person-led, Transitional and Strength-based (PTS) Frontline Network

Mayday Trust operates the PTS Frontline Network, which offers support to PTS Coaches across the UK. PTS Coaches work within communities, alongside people who are going through tough times, creating an environment where people have both choice and control over their lives.

A PTS Coach will listen and be led by what is important to the person they are working with, identifying their strengths, and then supporting that person to utilise or build on them so that they can achieve what they want.

The PTS Frontline Network facilitates quarterly events, which provide a regular opportunity to bring together frontline workers to network, share expertise, and experience, and link to decision makers.

Covid-19 updates

Community, Creativity, And A Pandemic

Read Sarah Hughes' latest blog on the importance of community and creativity during the COVID-19 outbreak: Community, Creativity, And A Pandemic.


Your Sessions Are Stagnating – It’s Time ‘Not’ To Panic!

Influence From The Frontline

Personal Transitions Service (PTS): An Asset Based Model

Changing Lives Shadowing Mayday In Oxford

The Unspoken Truth About Frontline

Upcoming events

System Reflect - Frontline Network - Tuesday 4th February 2020


Wisdom From The Street

In 2011, we conducted a qualitative review of over 100 people inside and outside Mayday Trust. We wanted to know what people thought of the services designed to support their move out of homelessness and toward independence.

Their feedback, and our own reflections, uncovered the systematic institutionalisation of people accessing homelessness services. The ‘traditional’ focus on needs kept people in their area of weakness, leaving them unable to create sustained, positive change for themselves.

The results were so powerful that they demanded a need for radical change. Change not only in how we delivered support, but in how our entire organisation thought, acted and responded to make sure the individual was at the heart of every decision we made and every action we took.

A whole cultural change was needed. So that’s what we did. We took a blank piece of paper and created the first strength based personal transitions service for people experiencing homelessness: The Personal Transitions Service.

Wisdom From The Street illustrates the key issues highlighted to us during this review. What we learned informed a completely new way of working so that homelessness and tough times can become what they should be; a temporary transition.

The Personal Transitions Service

The Personal Transitions Service is a person-led, transitional and strength-based approach to tackling homelessness and other tough times, such as leaving care, coming off drugs or alcohol, coming out of prison or psychiatric hospital. Find out more by watching our short video created by the Mayday PTS Team.

How we got here – Wisdom from the Street

In 2011, Mayday decided to do something new. We listened to people’s experiences and feelings about homelessness services. The two things that summerised what people said were:

1. The process, once you became homeless, was humiliating, dehumanising and at worst institutionalising. People were becoming trapped in homelessness services.

2. Too many people stayed too long. The outcomes for people weren’t good enough

Find out more about Wisdom from the Street

The results were so powerful that it led us to search the globe for a totally new approach.

From here we set about to create a new approach, one that would work for people going through tough times. Years of co-production and total organisational transformation followed, looking at what worked and what didn’t.

What doesn’t work

By focusing on areas of weakness or perceived deficits, people could only develop so far, yet focusing on strengths allows them to exploit their potential.

Fixing people doesn’t work as it focuses on the problem and not person, yet listening to a persons’ story demands a totally different response.

Segregating people from their communities and into services impacts on their identity and sense of purpose.

The current system focuses on the areas above, creating additional barriers for people going through tough times. These additional hurdles can often leave people feeling helpless, isolated and trapped – ultimately unable to leave services.

Moving forward

The Personal Transitions Service offers people going through tough times the opportunity to work with a PTS Coach in order to overcome these systemic barriers, to focus on strengths and take back control over their lives and the future they want.

Wisdom from behind closed doors

Wisdom from Behind Closed Doors is based on 80+ conversations with people who are housed in temporary or supported accommodation, as well as people who are sleeping rough and sofa surfing.

Read 'Wisdom from behind closed doors' here.

What's Wrong With The System

As part of a consultation on rough sleeping with the MHCLG (Ministry of Housing, Communities and Local Government) CEO of Mayday Trust, Pat McArdle has derived a report looking at what’s wrong with the system and what makes the Personal Transitions Service different?

Read 'What's Wrong With The System' here.


System Reset - September 12, 2018