[Skip to Content]
  • Forum


  • Rules


  • Ask a question?

    Ask a question

  • Welcome to our Frontline Network forum, a new venture aimed at connecting, enabling and supporting frontline workers, working with homeless and vulnerably housed clients, across the UK. It is here for you to use to share expertise and experience on some of the issues you face every day in your work. Have a question? Why not ask the forum or join your local discussion group.... BE THE NEXT TO ASK A QUESTION!

  • We have laid out our Terms and Conditions and Privacy Notice separately on the site and you will be asked to agree to these if you would like to register as a user of the Frontline Network. The main purpose of these policies is to ensure that we are able to provide a forum which offers frontline workers a supportive and considerate environment, and allows us to take action if anyone breaches these terms.


    Given the real-time nature of the forum we are unable to keep a constant check on the content and so are not responsible for any content posted or the consequences of any content posted. If you have concerns about information being posted please don’t hesitate to notify us at frontline@stmartinscharity.org.uk or if you think there is a serious breach of terms, use the ‘Report Abuse’ option next to the post.


    If any of the Terms and Condition’s are breached, we reserve the right to suspend or terminate your registration with immediate effect.


    The forum is provided as part of the Frontline Network site to further the vision of building links between frontline workers and facilitating the sharing of knowledge in order to improve outcomes for homeless and vulnerably housed people. If your registration is approved, your use of the forum is on the understanding that anything you post is in the context of supporting frontline workers working with people who are homeless or vulnerably housed.


    Lastly, we hope that the forum is useful and that it is able to support the work that you do! As a new venture, we are open to suggestions of what you think works and what you think doesn’t – so please feel free to email us any comments at frontline@stmartinscharity.org.uk


    Note: We do not under any circumstances accept registrations from individuals seeking support about their own situations.

  • To ask a question, you'll need to login or register.
  • To create a closed group, you'll need to login or register.


Last updated on Tuesday, October 3, 2017 ,Network Development Manager from London
Mayday Trust's Paddy Bates has written in our News and Views section on the Personal Transitions Service (PTS), the first strength based model for people experiencing homelessness. We were keen to develop a dialogue with frontline workers on this issue.: - What are your views on asset based models? - Have you used / are you using an asset based model? - If you are using an asset based model in your organisation, what is your experience of using the model?
comments: (1)
Last updated on Sunday, October 1, 2017 ,Private rented support worker from Plymouth
Hi, We look to apply for help with deposits and rent in advance to work related benevolent funds. Many clients do not have proof of this work. We have applied to hmrc but get sent tax and ni history rather than work history. Can anyone advise on best way to get a simple work history from hmrc?
comments: (1)
Last updated on Tuesday, September 19, 2017 ,Consultant from Oxford
This is a Closed Group |
Join? | Members, (7)
A place for Asset Coaches to come together and share experience of delivering PTS. Ask questions, share successes and challenge barriers.

Last updated on Tuesday, September 19, 2017 ,Tenancy sustainment from Plymouth Devon
A lithuanian has been evidenced rough sleeping. He has been released from hospital following heart surgery with no where to go. He has been turned down for ESA due to having not worked enough. He cannot claim JSA as he is unable to work at the moment. He needs to recover from his operation. Does anyone know what to we could do? We want to get him into accommodation, but cannot whilst he has no ability to pay. There is a growing problem around this in plymouth. Anyone else experiencing similar?
comments: (2)
Last updated on Monday, September 18, 2017 ,Partnerships Officer from London
This is a Closed Group |
Join? | Members, (12)
Hi all, Many thanks to everyone for taking the time and effort to come to London last week for our first Quarterly Partners meeting. We all really enjoyed meeting with you and feel that this is a really exciting time for the development of our Partner community! There were some great conversations, learning and experiences being shared! Further to our meeting, I have created this closed group for all of our key Primary and Secondary contacts, to enable conversations to continue between the quarterly meetings and share information. I will be uploading the documents from the meeting, but our...
Tag:   partners (1)    

Last updated on Thursday, September 7, 2017 ,Case Manager from Wrexham
This is a Closed Group |
Join? | Members, (2)
This group will be open to all Frontline Workers from all 6 counties of North Wales

Last updated on Thursday, September 7, 2017 ,Housing Advisor from Coventry
Hello All, When our clients finally obtain a tenancy, I am struggling to find a charity/organisation/business who can supply and fit carpets or alternative flooring. Any ideas gratefully received. :)
comments: (2)
Last updated on Wednesday, September 6, 2017 ,Tenancy sustainment from Plymouth Devon
This is a Closed Group |
Join? | Members, (3)
A closed group for Plymouth Frontline Network members to catch up with their news & views, share ideas for events and training needs. A place to share minutes of meetings

Popular Discussions

  • Opening of bank accounts

    Hi, Just wondering what are people's experiences of opening bank accounts for people with a lack of address? We give out letters allowing people t...
    last modified: Tuesday, October 24, 2017
  • Photo ID

    What is the quickest way of getting photo ID for a client?
    last modified: Friday, January 6, 2017
  • Helping clients save for a deposit whilst in supported accommodation

    Is anyone currently working in supported accommodation aware of any good methods of helping clients save for a deposit through eg, a Coop, or other...
    last modified: Monday, April 10, 2017
  • Home Starter Packs / Essential Items Starter Packs

    We have had a number of proposals submitted through our Ideas Board for Home Starter Packs or Essential Items Starter Packs for people accessing ac...
    last modified: Thursday, July 6, 2017
  • Alcohol testing kits

    Hi, the organisation I work for is considering using some kind of alcohol testing kits in the accommodation we run. We manage stage 2 & 3 house...
    last modified: Friday, March 24, 2017
  • Irish I.D

    Hello can anyone help me please how much is an Irish passport? Also if I apply to the fund I have to complete this with the client but can't let h...
    last modified: Tuesday, May 16, 2017