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  • C-19 Frontline Worker Support Forum

    C-19 Frontline Worker Support Forum

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  • The C-19 Frontline Worker Support Forum is a space dedicated to sharing frontline worker information, guidance and solutions relating to the COVID-19 outbreak and its impact on frontline workers.

    Anyone who is a frontline worker supporting people experiencing homelessness can utilise this vital resource. You can ask a question, share information, or highlight best practice related to supporting people experiencing homelessness.

    Frontline workers are required to register to the Frontline Network, in order to access the C-19 Forum, however we will shortly be making it free to access for all Frontline Workers.

  • Please use the forum in a confidential, respectful, considerate, supportive and non-defamatory way. Please do not provide any personal details or details of the people you are supporting. 

    If you think any of the content uploaded is a serious breach of any of our terms, please use the 'Report Abuse' button next to the post

    Please read through our Terms and Conditions and Privacy Statement before using the forum.

    Given the real-time nature of the forum we are unable to keep a constant check on the content and so are not responsible for any content posted or the consequences of any content posted.

    If you have concerns about information being posted please don’t hesitate to notify us at frontline@stmartinscharity.org.uk or if you think there is a serious breach of terms, use the ‘Report Abuse’ option next to the post.

    If any of the Terms and Condition’s are breached, we reserve the right to suspend or terminate your registration with immediate effect.

    If your registration is approved, your use of the forum is on the understanding that anything you post is in the context of supporting frontline workers working with people who are experiencing homelessness

    We hope that the forum is useful and that it is able to support the work that you do! As a new venture, we are open to suggestions of what you think works and what you think doesn’t – so please feel free to email us any comments at frontline@stmartinscharity.org.uk

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How to maintain trust and engagement without face to face contact?

How to maintain trust and engagement without face to face contact?

Topic created on, Monday, March 23, 2020

We have had many people over the past week raise this question. Please use this space to share tips, best practice, creative ways of maintaining trust and engagement with the people you support during this time.

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(Director of Services ), from Leicester In some of our smaller housing units which houses clients with mental health, we have set up WhattsApp accounts and allowed the clients to access the business WIFI and staff are taking to people daily through this media
(Rough Sleepers Initiative Project Worker), from Leicester Ian S-P Action Homeless Leicester - I think inter-agency working and cooperation in leicester is good anyway but this whole situation appears to have made most people more concerned for each other. Emails, calls, texts are allowing workers like myself who are self isolating to continue supporting clients and we have provided mobiles for clients without. Inter-agency contacts and relationships mean that even if I can't physically assist a client with say food parcel I can arrange for a colleague, whether from Action Homeless or other agencies to support this. Clients are being proactive in some cases and alerting me to newly set up Facebook Mutual aid groups which increases the opportunities to actually respond positively to client need even though I am stuck at home for the next 11 weeks!

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